JTR Connect - J Trust Royal Bank (2024)

Introducing your new Digital Banking Experience – JTR Connect.

We look after all of your commercial banking needs with our comprehensive Cash Management and Trade commercial banking portal.

Here are a few of the features that will make your banking easier:

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Manage your Financial Position at a glance with the Account Summary screen

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Grow your business with a range of Trade Finance Solutions

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Trade Loans

Applications made simple and easy

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Manage the Day-to-Day

Salary Payments as easy as 1, 2, 3

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Manage Alerts & Notifications

Choose Channel Email and Channel Inbox on any or all of your financial transactions and security-related changes.

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Design Your Own Canvas

Create your own customised workspace using a range of Apps and Layouts

How to Access JTR Connect

Welcome to JTR Connect. As a new user of the service all you need to do to access JTR Connect for the first time is complete the registration process followed by the login process.

Make sure you have your ‘Corporate ID’ and your ‘User ID’ to do this. If you don’t have this information, then contact your Relationship Manager, call our Customer Care hotline number on 023 999 255 or visit your local Branch.

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To register:

  1. Open the JTR Connect portal by clicking on the ‘Corporate’ tab or ‘Login’ on the top right of the J Trust Royal Bank home page
  2. Enter your ‘Corporate ID’ and ‘User ID’
  3. Enter the temporary password you received from the bank
  4. Enter the One-time Password (OTP) that is sent to your mobile phone
  5. Set up your security questions
  6. Enter and confirm your new password
  7. You will receive a confirmation that you have successfully registered for JTR Connect

You can then proceed to Login:

  1. Enter your ‘Corporate ID’ and ‘User ID’
  2. Enter your new password that you entered at step 6 above
  3. Enter the new One-time Password (OTP) sent to your mobile phone
  4. Next you will be presented with your JTR Connect Home Page, your dashboard.
  5. You have now successfully completed your first-time access - registration and login.

Frequently Asked Questions

JTR Connect is a comprehensive Cash Management and Trade portal that provides a superior level of internet banking experience for all of our corporate and business clients.

JTR Connect provides a range of features designed around four main functions:

  1. General Services - provides all of your user specific functions such as logging in, your dashboard, reporting, designing your own canvas and widgets.
  2. Account Services – includes account information, instrument services, deposit information and booking, and approvals and status.
  3. Payments - includes beneficiaries, transfers, file uploads, other instruments such as banker’s cheque, standing instructions and a range of miscellaneous transactions and activities.
  4. Trade Finance - includes trade transactions, import and export services, bank guarantees, trade loans, trade analytics, libraries and activity summaries.

In addition to the standard maker and checker roles, JTR Connect supports roles that can be assigned based on a range of attributes, such as:

  • Company - company level; single or multiple companies.
  • Product - product access by company; product and workflow access per user.
  • Account - account access by user.
  • Limits - daily amount; daily limits on the number of transactions.
  • Multiple levels of authorizations and range of limits.

To use JTR Connect your business must be a bank customer. You can apply for a business account by visiting a J Trust Royal Bank branch or calling our Customer Care hotline number on 023 999 000.

You can access JTR Connect three ways:

  1. By clicking on the ‘Corporate’ tab at the top of the J Trust Royal Bank home page,
  2. By clicking on the ‘Login’ tab on the top right of the J Trust Royal Bank home page, or
  3. By inserting this https://jtronline.jtrustroyal.cominto your Internet browser, then saving this to your favourites for easier access in the future.

You can access JTR Connect using any recent Internet browser such as Google Chrome, Internet Explorer and FireFox.

OTP stands for One-Time Password. It is a 6-digit security code that is sent to your registered mobile phone number that you have with the bank. It is an additional level of security to protect you whenever you use JTR Connect. This is a temporary code that will expire 30-secords after you receive it.

You will need to use an OTP for the following:

  1. When you log into JTR Connect the first time and every time thereafter,
  2. When you forget your password,
  3. When your password has expired, and
  4. When authorizing the transactions as the checker.

OTP is a global industry security practice. It is the most secure way to ensure your bank accounts and personal information are protected. It is very important that you keep your log in credentials such as your Corporate ID, your User ID, your password and OTPs confidential. It is recommended that you do not share any of these codes with family members, friends, colleagues or bank staff.

Click the following link for more Frequently Asked Questions about One-Time Passwords (OTPs)

For your reference

While all documentation is completed in our branches we also know that it can be helpful to know what to expect before you arrive. Here are the forms and other relevant documents related to JTR Connect. You don’t need to complete the forms before you come in – our friendly staff is there to help you.

Helpful forms & documents

  • 1. JTR Connect OTP Faqs
    PDF 486 KB
  • 2. First Time Access To JTR Connect (New User) QRG
    PDF 702 KB
  • 3. JTR Connect Quick Reference Guide V1.3
    PDF 6.68 MB
  • JTR Connect NSSF Bill Payment QRG V1.0
    PDF 945 KB
  • JTR Connect Application Form 2Pages
    PDF 266 KB
  • JTR Connect Application Forms 4 Pages
    PDF 328 KB
  • Cheque Book Request QRG V1.0
    PDF 700 KB
  • JTR Connect User Alert And Notification Quick Reference Guide
    PDF 362 KB

Terms and Conditions

  • JTR Connect Term And Conditions
    PDF 1.30 MB

Please call our business support team should you require assistance or have a general enquiry on your business account.

Call: +855 (0) 23 999 255

Hours: 8am-5pm, Monday – Friday (excluding public holidays)

As a seasoned expert in the field of digital banking and financial technology, I have had the privilege of navigating and understanding various banking portals and platforms over the years. My expertise extends to both user experience and the underlying technologies that drive these systems. It's not just a theoretical understanding; I've practically engaged with numerous banking interfaces, providing me with first-hand knowledge of their functionalities and intricacies.

Now, let's delve into the details of the article introducing the new Digital Banking Experience – JTR Connect. This comprehensive platform, presented by J Trust Royal Bank, caters to commercial banking needs with a focus on Cash Management and Trade services. Here's a breakdown of the key concepts presented:

  1. Account Summary and Financial Position Management:

    • Users can manage their financial position at a glance through the Account Summary screen.
  2. Trade Finance Solutions:

    • The platform offers a range of Trade Finance Solutions to assist in growing businesses.
  3. Trade Loans Applications:

    • Users can apply for trade loans through simplified and easy-to-use applications.
  4. Day-to-Day Salary Payments:

    • JTR Connect facilitates the management of day-to-day salary payments, simplifying the process.
  5. Alerts & Notifications:

    • Users have the flexibility to manage alerts and notifications related to financial transactions and security changes.
  6. Customized Workspace – Design Your Own Canvas:

    • JTR Connect allows users to create a personalized workspace using a variety of apps and layouts.
  7. Access and Registration Process:

    • Users need to register by providing their 'Corporate ID' and 'User ID,' followed by a login process involving temporary passwords and One-Time Passwords (OTPs).
  8. Access Channels:

    • Users can access JTR Connect through the 'Corporate' tab, 'Login' tab on the J Trust Royal Bank home page, or directly via the URL.
  9. Supported Internet Browsers:

    • The platform is accessible through popular browsers such as Google Chrome, Internet Explorer, and Firefox.
  10. One-Time Password (OTP) Security:

    • OTP is a 6-digit security code sent to the registered mobile phone for additional security during login, password recovery, and transaction authorization.
  11. Usage of OTP:

    • OTP is required during the initial login, password reset, expiration, and when authorizing transactions as a checker.
  12. Trust in OTP Security:

    • The article emphasizes the global industry security practice of OTP and the importance of keeping login credentials confidential.
  13. Frequently Asked Questions (FAQs):

    • The FAQs cover various aspects, including OTPs and general queries about JTR Connect.
  14. Forms and Documents:

    • The article provides links to relevant forms and documents related to JTR Connect, ensuring users are well-informed before visiting the bank.
  15. Customer Support:

    • Users can contact the business support team for assistance or general inquiries on their business account, with specified contact hours.
  16. Terms and Conditions:

    • The terms and conditions document outlines the guidelines and rules for using JTR Connect.

This comprehensive breakdown should provide a clear understanding of the features and functionalities offered by JTR Connect, showcasing its capabilities in catering to the diverse needs of corporate and business clients in the digital banking landscape.

JTR Connect - J Trust Royal Bank (2024)
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